Refund policy

We want you to feel confident shopping with Nyxvra. Because press-on nails are personal-use products and international return shipping can be costly, we handle each request according to the type of issue and may offer a replacement, refund, store credit, or an approved return where appropriate. This policy does not limit any mandatory rights available to you under applicable consumer law.

1. Contact Us Before Returning Anything

To request help, contact contact@nyxvra.com and include:

  • your order number;

  • the email address used for the order;

  • a brief description of the issue; and

  • clear photos or a short video, where relevant.

Do not send any item back without return authorization. Unauthorized returns may not be accepted or refunded. If a return is required, we will provide the approved return address and instructions by email.

2. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery. Contact us within 7 calendar days of delivery if an item is damaged, defective, incorrect, or missing from the package.

After reviewing the order information and supporting photos or video, we will provide an appropriate remedy, which may include:

  • a replacement at no additional charge;

  • a refund to the original payment method; or

  • store credit, if you agree to receive it.

For verified seller errors or product defects, we will not require you to pay return shipping. In many cases, a physical return will not be necessary. If we require a return, we will provide the applicable instructions and cover reasonable return shipping costs.

Minor differences in color caused by screen settings, lighting, or handmade production are not normally considered defects. Small variations are part of the character of handmade products, provided that the item remains materially consistent with its description and images.

3. Change-of-Mind Returns

You may request a change-of-mind return within 14 calendar days after delivery. To be eligible, the product must be:

  • unused, unworn, and unapplied;

  • complete and undamaged;

  • in its original packaging; and

  • sealed with any hygiene or tamper-evident seal intact.

Opened, tried-on, applied, worn, altered, or incomplete nail sets cannot be returned for change of mind for hygiene reasons, except where applicable law requires otherwise.

Customers are responsible for approved change-of-mind return shipping and for using a tracked shipping service. We are not responsible for returns lost or damaged in transit. Original shipping charges, customs duties, import taxes, brokerage fees, and other delivery-related charges are non-refundable, except where required by law.

Where international return shipping would be disproportionate to the product value, Nyxvra may, at its discretion, offer an alternative resolution such as a partial refund, store credit, or a refund without requiring the item to be returned. Alternative resolutions are assessed case by case and are not guaranteed.

4. Sizing and Fit

Please review our sizing guide before ordering. Choosing an incorrect size is not considered a product defect.

An unopened and otherwise eligible set may be returned under the change-of-mind section. A set that has been opened, applied, filed, trimmed, reshaped, or worn is not eligible for a change-of-mind return for sizing reasons, except where required by law.

5. Non-Returnable Items

Unless applicable law requires otherwise, we cannot accept change-of-mind returns for:

  • opened, applied, worn, filed, trimmed, altered, or damaged press-on nails;

  • products with a broken hygiene or tamper-evident seal;

  • personalized, custom-sized, or made-to-order products;

  • gift cards;

  • items marked Final Sale before purchase; or

  • free gifts and promotional items.

This section does not remove your rights if an item is defective, damaged, materially different from its description, or supplied incorrectly.

6. Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but cancellation is not guaranteed once an order has entered processing, production, or fulfillment.

If an order has already shipped, it cannot be canceled. You may request an eligible return after delivery in accordance with this policy.

If we cannot ship within the time stated at checkout or in our shipping policy, we will notify you and provide the options required by applicable law, which may include accepting a revised shipping date or canceling the unshipped order for a full refund.

7. Delivery Problems and Lost Packages

If tracking shows no delivery after the estimated delivery window, contact us within 14 calendar days after the latest estimated delivery date. We will investigate with the carrier and, where appropriate, arrange a replacement or refund.

If tracking shows delivered but the package cannot be found, please first check the delivery location, household members, neighbors, building reception, and the local carrier. We may require written confirmation or carrier investigation before providing a remedy.

Nyxvra is not responsible for delays or losses caused by an incorrect or incomplete address supplied by the customer. If a package is returned to us for that reason, any reshipping, return, customs, or carrier charges may be deducted from the refund or charged before reshipment, to the extent permitted by law.

8. Exchanges

We do not offer automatic direct exchanges. The fastest option is normally to return an eligible item and place a new order after the return is approved. If the issue was caused by us, we may send a replacement directly.

9. Refund Processing

Once an approved return is received and inspected, or once a returnless refund is approved, we will notify you of the decision.

Approved refunds are issued to the original payment method. We normally initiate the refund within 5 business days after approval. Your bank, card issuer, or payment provider may need additional time to post the refund to your account.

Shipping charges and duties are refunded only where stated in this policy or required by applicable law. Store credit will be issued only with your agreement and will not replace a legally required monetary refund.

10. European Union, EEA, and Other Mandatory Consumer Rights

If mandatory consumer law in your country gives you rights that are more favorable than this policy, those rights will apply.

For eligible distance purchases delivered to consumers in the European Union or European Economic Area, you may have a statutory right to withdraw within 14 days after delivery without giving a reason. Where permitted by law, the withdrawal right may not apply to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed, or to personalized or made-to-order products.

To exercise a statutory withdrawal right, contact us before the applicable deadline. If the goods are eligible, you must return them within the legally required period. Unless the item is defective or applicable law states otherwise, you are responsible for return shipping. We will reimburse eligible payments, including the least expensive standard outbound delivery option where legally required, after receiving the returned goods or acceptable proof of return.

11. Contact

For return or refund questions, contact:

Nyxvra Customer Support
Email: contact@nyxvra.com